Insomniac Events: Customer Experience (CX)

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Insomniac Events: Customer Experience (CX)

Improve Customer Experience:
-Track the path of over 400,000 customers throughout the event to improve efficiency
-Analyze festival grounds for errors while providing information to festival patrons
-Create an environment that keeps festival-goers healthy, happy, and hydrated!
-Dispatch medical or security as necessary
-Assist with crowd control and track wait times
-Check tickets upon entry

Events:
EDC New York 2016: Performing Arts Department
EDC Las Vegas 2016: Guest Services – Ingress & Egress Operations Team
Camp Bisco 2016: Guest Services | Ground Control
EDC Orlando 2016: Ground Control
Middlelands Festival 2017: Guest Services – Ingress & Egress Operations Team
EDC Las Vegas 2017: Customer Experience – Ingress Team (Blog Post)
EDC Orlando 2017: Customer Experience Operations
EDC Las Vegas 2018: Customer Experience Operations (CX)

 

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Randall Peery
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